FAQs

Reduce the economic and environmental burden of ownership when you Rotate Your Closet. Now you can make money off your unworn clothes with a click of a button ✨ 

How to Rotate

Submit a request to list your closet through this form

We ask that items:

  • are in good condition
  • have a retail price above $25
  • are located in the US

    We ask that Rotators:

    • Ship their rentals out on time
    • Respond in under 48 hours to rental requests
    • Email Rotate any dates they are unable to ship items (i.e out for dry cleaning, vacation, or out of town)
    • Email Rotate any time an item needs to be added or removed from your closet
    • Participate in the local pick-up option. This allows nearby renters to coordinate a pickup to exchange the items and provides a cheaper and more environmentally friendly option 
    • Use their images to list their items. This helps avoid any copyright issues

    What You Need to Know

    1. Rotate provides you with a prepaid shipping label
    2. Ship your items to the renter by the designated ship date in the order details
    3. Receive your earnings through Venmo once the renter has received the item
    4. Receive your piece back unwashed. You're in control of how you care for your garment
    5. Report any issues directly to Rotate through email

    Gain access to 100s of trendy pieces for a fraction of the price, without sacrificing quality. Reduce your fashion footprint by renting from Rotate instead of buying items you’ll only wear once. 

    How to Rent

    Here’s what you need to know about renting:

    • Pick a number of stylish pieces from anyone's closet(s)
    • Choose how long you would like to rent the item(s) for (rental period)
    • Select the date you wish to start your rental on
    • If you’re renting for an event, we recommend placing your rental AT LEAST a week before to give you time to try on the item and account for any shipping delays
    • For local pick-up, Rotate will facilitate a conversation via email to help complete this exchange on or before your rental start date. The same goes for the return exchange. 
    • Every shipped rental will be provided a return label via email
    • Return your items either on or before the rental end date to avoid late fees. If items are not shipped within 3 days of the rental period ending, you will be charged accordingly. 
    • Be located in the US

    🙋‍♀️ Frequently Asked Questions

    For Rotators

    How much money do I make?

    Rotate will make suggestions based on market research for your listing price. Ultimately, you get to set the final listing price!

    Our top Rotators make hundreds renting their items out on Rotate every month.

    What happens if my clothes are damaged or not returned?

    In short, your clothes are covered. 

    If the item needs to be dry cleaned due to a stain, the renter will be responsible for paying you that fee. To get reimbursed, send Rotate the dry cleaning receipt via email and we will resolve the issue. 

    In the case of major damages or non-returns, you are compensated up to the market value of your item.

    How much commission do you take?

    We keep 20% of the listing price to keep Rotate running for your continued use.

    How do I get paid?

    Currently, your earnings will be sent to you via Venmo after the renter has received the items in their rental. 

    How long is a rental period?

    The Rotate rental period is a minimum of 2 weeks, and a maximum of 6 weeks. An item's price increases incrementally for each additional week. 

    Do I pay for shipping?

    As a Rotator, you don’t need to pay for shipping. This will be partially covered by the renter + the rest by Rotate. We will also provide free return labels on all shipped orders. 

    How does cleaning work?

    We ask that Rotators clean their items to avoid accidental damages that often occur in the cleaning of clothes. This way, you have full control over how your items are cleaned, or if they need to be cleaned at all. 

    You can factor in dry cleaning costs to your listing price if you wish. 

    What happens if I don’t ship my rental on time?

    We will assess each late rental on a case-by-case basis. If the rental is received after the start date, you will likely receive reduced earnings based on how late the item is. If the item is late due to shipping services, you will still collect your complete earnings. 

    What if I need help with taking pictures of my closet?

    If you are in Boston or LA, Rotate can help you photograph your closet for $10. If you don’t have any pictures of you in your clothes, we recommend hanging them on the back of the door and taking a picture. We will not take images from other sites due to copyright reasons. 

    What brands do well?

    Reformation

    Rat & Boa

    For Love & Lemons

    AFRM

    Ganni

    Love Shack Fancy

    With Jeán

    Top Shop

    Superdown

    Faithful the Brand

    For Renters:

    Is there a limit to how many items I can rent?

    No! The limit does not exist 😍. Unlike other rental services, Rotate does not limit how many rentals you can have in your closet at a time. As long as they are returned on time. 

    How long can I rent an item for?

    With Rotate’s flexible rental periods, you can rent an item for up to 6 weeks. Everyone has a 2-week minimum rental period. If you wish to rent for longer than 6 weeks, you can email Rotate to inquire. 

    How does local pick-up work?

    Local pick-up is only available for same city rentals. Rotate will start an email conversation between you and the renter for both the exchange and return of the items. 

    What happens if my rental doesn’t arrive on time?

    If you receive the rental late but are still able to wear it, you will receive money back based on how many days late the item was. If you are unable to wear your rental or never receive it, you will be completely refunded. 

    How does cleaning work?

    The renter should not clean the garment. The Rotator is responsible for cleaning its clothes. Remember while sharing someone's clothes is fun, make sure you treat them like they were your own! 

    What happens if I damage my rental?

    If you severely damage the item, or as determined by Rotate, you will be responsible for paying the market value of the item. If it can be dry cleaned, the Rotator will submit the cost to clean for you to pay. 

    What happens if I don’t return my rental on time?

    If you don't ship your rental within 3 days of the rental period ending, you will be charged $10 every day until the item is returned. If you reach the 14 day period, the Renter pays up to the market value of the item. This value is determined by the Rotate team and whatever resolution Rotate comes to will be binding.

    What happens if return my rental late?

    In the event you do not return it 14 days after the rental period has ended the Renter pays up to the market value of the item. This value is determined by the Rotate team and whatever resolution Rotate comes to will be binding.

    What happens if my rental doesn’t fit?

    If you have any questions about the sizing, reach out to Rotate. In the future, you will have the ability to chat with the Rotator to learn more about the item sizing. Unfortunately, right now we are not able to offer refunds on items that don’t fit.

    Can I try on the rental before I rent it?

    It is a case-by-case basis depending on the closet. If you are located in the same city as a closet you want to rent an item from, reach out to Rotate

    How does local pick-up work?

    Local pick-up is only available for same city rentals. Rotate will start an email conversation between you and the renter for both the exchange and return of the items. 

    How do I cancel my rental?

    If you wish to cancel your rental you must:

    1. Email Rotate with your rental details

    2. In the body of the email include the order number and rental details

    Any order that hasn't yet been prepped and packed for shipment (typically happens 2-5 days before your rental begin date) is eligible for cancellation.*

    *You will receive a refund or a credit depending on when you cancel your order:

    Any cancellations made over 30 days before your delivery date will result in a complete refund in the form of your original payment. A $5.00 cancellation fee will be deducted from the refunded amount.

    Any cancellations made within 30 days of your delivery date will result in a credit to your Rotate account. This Rotate credit can be applied to any future rental. A $10 cancellation fee will be deducted from that credit.

    How do I make changes to my rental?

    If you need to make changes to your order, email Rotate.

    If we haven't started packing your order, you can change your rental begin date, and/or update your shipping address. We typically start packing your order 3-5 days before your rental begin date and unfortunately cannot make any changes to orders that are already in the process of being packed or have already shipped.

    Any adjustments to your order made up to 30 days before your rental start date will result in a refund in the form of your original payment. Any adjustments to your order made 30 days or fewer than your rental start date will result in a credit to your Rotate account. Orders modified or cancelled the same day (within 24 hours) from when they were placed will be refunded to the original form of payment.